At minchi257.com, we stand behind the quality of every product we ship. We understand the importance of confidence in international shopping, which is why we provide a transparent, professional, and risk-free resolution process for our global clientele.

Milestone 01: The 30-Day Evaluation Window

We offer a comprehensive 30-day return policy, giving you a full month from the date of delivery to evaluate your purchase.

  • Universal Eligibility: We accept returns for any reason—including change of mind, style preferences, or sizing issues.
  • Condition Standards: To qualify for a full refund, items must be in their original, unused condition with all tags and protective packaging intact.

Milestone 02: Our “Zero-Deduction” Return Commitment

We believe you shouldn’t have to pay to return an item that isn’t right for you.

  • Complimentary Return Labels: We provide a prepaid return shipping label with every authorized return request.
  • No Hidden Fees: Using our provided label is 100% free. We do not charge for return shipping, and we never apply restocking fees to your refund.

Milestone 03: The Guided Return Workflow

  1. Authorization: Email our resolution team at support@minchi257.com with your order number to receive your return authorization.
  2. Preparation: Securely place the item in its original box or protective mailer.
  3. Labeling: Affix the prepaid return label (sent via email) to the exterior of the package.
  4. Dispatch: Drop the package off at any authorized mail carrier location.

Milestone 04: International Logistics & Inspection Hub

All authorized international returns are processed at our professional headquarters:

Company Name: Shanghai Shuigu Trade Co., Ltd.

Contact Email: support@minchi257.com

Address: No.165 Zhongshe Road, Maogang Town

District: Songjiang District

City: Shanghai

Postcode: 201607

Country: CHINA

Milestone 05: Rapid Refund Verification

  • Quality Audit: Once your return arrives at our Shanghai facility, our team will perform a quality audit within 48 hours.
  • Financial Completion: Approved refunds are automatically issued to your original payment method within 7 business days.

Milestone 06: Damage & Defect Protection

If your order arrives damaged or defective, please email a photo of the item and the packaging to support@minchi257.com within 48 hours. We will prioritize a free replacement or a full refund immediately—often without requiring you to ship the damaged item back.